Service Desk Team Leader

Company overview:

BG Technologies employs 460 people across engineering hubs in New Delhi and three other locations, building ERP software for mid-market manufacturers. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

Our team is growing and we are hiring a Service Desk Team Leader. Our operations team closes around 600 tickets a month and needs one more person on the desk. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, open to candidates across India.

What you'll do:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Write and update knowledge base articles for common problems.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

You'll need:

• 8+ years of help desk or desktop support experience.
• CompTIA A+ certification or equivalent hands-on experience.
• Familiarity with Microsoft 365 admin tasks.
• Working knowledge of Windows 10/11 and basic macOS support.
• High school diploma or GED required. Associate degree in IT preferred.
• Valid driver's licence and reliable transportation for travel between sites.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Benefits:

₹8.5-10 LPA

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Gratuity.
• Group term life insurance.
• Accommodation provided.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BG Technologies.