Service Desk Team Lead

Since 1915, the company has expanded into EV components and vehicle software.

Role overview:

As Service Desk Team Lead at Saddlepost, you'll handle day-to-day IT requests for about 250 employees across two offices. Our End User Services team closes around 600 tickets a month and needs one more person on the desk.

What you'll do:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Write and update knowledge base articles for common problems
• Fix printers, docking stations, monitors and conference room AV equipment
• Install and update approved software and remove anything unlicensed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system

Minimum qualifications:

• 7+ years of help desk or desktop support experience
• Experience with Active Directory user and group management
• High school diploma or GED required. Associate degree in IT preferred
• Valid driver's licence and reliable transportation for travel between sites
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Familiarity with Microsoft 365 admin tasks
• Customer service skills and patience with non-technical users

Preferred:

• ITIL 4 Foundation
• Basic PowerShell scripting
• Network+ or Microsoft MD-102 certification
• Experience supporting healthcare, legal or manufacturing environments

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Compensation: €21.00 - €24.00/hr

Compensation and benefits:

• Pension scheme
• 8% holiday allowance
• 13th month salary
• Overtime allowance
• Travel allowance

Candidates must be eligible to work in Netherlands.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saddlepost B.V..