Service Desk Team Lead

Development, finance, compliance and HR teams in Dublin support program staff in the field. Pay is modest, and the benefits are better than you would expect.

Overview

Looking for a Service Desk Team Lead who wants to stay somewhere for a while. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our Desktop Support team closes around 600 tickets a month and needs one more person on the desk. We work hybrid out of Minneapolis, usually three days in, two days remote.

In this role you will

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Write and update knowledge base articles for common problems
• Connect remote users to VPN and troubleshoot access issues
• Install and update approved software and remove anything unlicensed

What you need

• 7+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Ability to lift up to 50 lbs
• Valid driver's license and reliable transportation for travel between sites

Preferred qualifications

• Basic PowerShell scripting
• Network+ or Microsoft MD-102 certification

The salary range for this role is $42.50 - $48.00/hr. This range reflects base salary only.

Perks and benefits

• Health insurance
• 401(k) with company match
• Three weeks of PTO to start
• Employee discount

Plumford provides equal employment opportunities to all employees and applicants.

Please include a short note on why this role interests you.

Applicants must be authorized to work in the U.S.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Plumford Ltd.