Service Desk Team Lead

Nursing, allied health, research and support services staff work across urban and rural campuses. Magnet designation has been held at the flagship hospital for over a decade.

The position:

As Service Desk Team Lead at Perez Community Hospital, you'll handle day-to-day IT requests for about 250 employees across two offices. This is an in-person role at our Chandler location.

Your responsibilities:

• Escalate network, server and application problems to the right team with clear notes
• Install and update approved software and remove anything unlicensed
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Lift and move equipment up to 50 lbs and work under desks when needed

Qualifications:

• Ability to lift up to 50 lbs
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Familiarity with Microsoft 365 admin tasks
• Valid driver's license and reliable transportation for travel between sites

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Salary range: $76,000-$103,000 annually

Pay and benefits:

• Overtime available

We are unable to sponsor visas for this position.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Perez Community Hospital Inc..