Service Desk Team Lead

From the Tampa office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Golden Valley Data Systems provides managed IT for offices of 10 to 200 users: help desk, patching, backups, Microsoft 365 and firewall management.

About the role:

The Service Desk Team Lead is the first point of contact for staff with computer, phone, printer and account problems. Fully remote. You can work from anywhere in the US.

Main duties:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Lift and move equipment up to 50 lbs and work under desks when needed
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Connect remote users to VPN and troubleshoot access issues
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Install and update approved software and remove anything unlicensed

Who you are:

• 7+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience

Schedule: Weekdays, 7:00 AM to 3:30 PM

Why work with us:

Expected salary range: $39.50-$44.00 an hour, plus bonus eligibility.

• Health insurance
• 401(k) with 4% match
• Paid sick leave
• Dental insurance
• Paid training
• Stock options

Golden Valley Data Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apply with your resume. A cover letter is optional.

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Golden Valley Data Systems.