Service Desk Team Lead

Overview:

We are backfilling a position after an internal move. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote position. Most of the team is in New York City, but nobody is required to come in. You get a company laptop and a headset before you start.

Key responsibilities:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Keep ticket notes and time entries up to date
• Escalate network, server and application problems to the right team with clear notes
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

Minimum qualifications:

• Working knowledge of Windows 10/11 and basic macOS support
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management
• Familiarity with Microsoft 365 admin tasks
• Valid driver's license and reliable transportation for travel between sites
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

What we offer:

Compensation: $48.00-$56.50 per hour DOE.

• Health insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Dental insurance
• Paid training

A bit about us:

Headquartered in New York City, the company has grown since 1994 by acquiring regional IT providers.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coppersmith.