Service Desk Analyst

Started by a former school district network admin in 2020, the business has grown almost entirely through referrals. Our dress code is a company polo and clean jeans.

We are adding a Service Desk Analyst to our operations team. Our operations team closes around 600 tickets a month and needs one more person on the desk. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Write and update knowledge base articles for common problems.
• Escalate network, server and application problems to the right team with clear notes.

Who you are

• 1+ years of help desk or desktop support experience.
• CompTIA A+ certification or equivalent hands-on experience.
• Experience with Active Directory user and group management.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Desirable

• Meraki or Ubiquiti networking gear.
• Network+ or Microsoft MD-102 certification.
• Intune, Jamf or SCCM/MECM.

What we offer

$470 to $570 monthly

• Flexible hours.
• Paid in USD.
• Long-term engagement.
• Annual rate review.

This posting may close early if we receive enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SF IT.