Service Desk Analyst

About the job

Company overview

Dentists, insurance agents and law offices make up most of the client list. We support about 60 local businesses, most within 30 minutes of the office.

As Service Desk Analyst at Sahyadri Computer Services, you'll handle day-to-day IT requests for about 250 employees across two offices. On site, New Delhi.

In this role you will

Keep ticket notes and time entries up to date. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Escalate network, server and application problems to the right team with clear notes. Install and update approved software and remove anything unlicensed. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

What you'll need

Customer service skills and patience with non-technical users. Familiarity with Microsoft 365 admin tasks. Valid driver's licence and reliable transportation for travel between sites. High school diploma or GED required. Associate degree in IT preferred. Experience with Active Directory user and group management. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Benefits

Health insurance for you and your family. Provident fund. Paid leave.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sahyadri Computer Services.