Service Desk Analyst - Remote

Job Title: Service Desk Analyst - Remote

Location: Remote (UK)

Salary: £21,000 - £25,000 per year

Hours: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Contract: Permanent

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. We started in 2012 and have grown to about 100 people. Lunch is usually whatever is closest to the client site.

About the role:

The Service Desk Analyst - Remote is the first point of contact for staff with computer, phone, printer and account problems. Our IT Operations team closes around 600 tickets a month and needs one more person on the desk.

Main duties:

• Install and update approved software and remove anything unlicensed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Escalate network, server and application problems to the right team with clear notes
• Keep ticket notes and time entries up to date
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

Minimum qualifications:

• CompTIA A+ certification or equivalent hands-on experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Customer service skills and patience with non-technical users
• Valid driver's licence and reliable transportation for travel between sites
• Experience with Active Directory user and group management

Pay and benefits:

• Company pension
• 28 days annual leave including bank holidays
• Uniform provided

Unfortunately we cannot offer visa sponsorship for this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yarrowhall IT.