Service Desk Analyst - Remote

We are creating this position because the workload has grown. Our IT Operations team closes around 600 tickets a month and needs one more person on the desk. The company is based in Phoenix, the US. Our team works from several countries. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time. You will need a stable internet connection and a backup power source (UPS or inverter).

Responsibilities

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Install and update approved software and remove anything unlicensed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

What you'll need

• 1-2 years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• High school diploma or GED required. Associate degree in IT preferred
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management
• CompTIA A+ certification or equivalent hands-on experience

Compensation and benefits

Pay: BDT 59,000 to BDT 81,000 per month

• 24 days paid time off
• Annual salary review
• Home office setup budget
• Company laptop

Who we are

Annual revenue from managed services has grown every year since 1984. Pebblegrid protects more than 4,000 organisations, from regional hospitals to Fortune 500 manufacturers.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pebblegrid LLC.