Service Desk Analyst, Remote

Midland Computer Services is a managed services provider with 510 employees, supporting more than 1,500 client organisations across the UK. Headquartered in London, the company has grown since 2007 by acquiring regional IT providers.

About the role

As Service Desk Analyst, Remote at Midland Computer Services, you'll handle day-to-day IT requests for about 250 employees across two offices. We want someone who stays calm with frustrated users and keeps good notes in the ticket.

In this role you will

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Install and update approved software and remove anything unlicensed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

What you'll need

• 1-2 years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience

Preferred

• Experience supporting healthcare, legal or manufacturing environments
• Intune, Jamf or SCCM/MECM
• Meraki or Ubiquiti networking gear

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Perks and benefits

Compensation: $1,050 - $1,400 per month

• Company laptop
• Annual rate review

Due to the number of applications, only shortlisted candidates will be contacted.

We are reviewing applications as they arrive, so apply early.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Midland Computer Services.