Service Desk Analyst

Customers include energy companies, utilities and heavy equipment makers. We make compressors, generators and power equipment sold through distributors worldwide. Founded in 1969, we now have 4,900 employees. Most of the floor leads started as machine operators.

The position:

The Service Desk Analyst is the first point of contact for staff with computer, phone, printer and account problems. This is a hybrid role. Most of the team is in the Brisbane office Tuesday to Thursday.

Main duties:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Install and update approved software and remove anything unlicensed.
• Write and update knowledge base articles for common problems.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Qualifications:

• 1-2 years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.
• Customer service skills and patience with non-technical users.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay and benefits:

• Flexible hours.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ND Industries Ltd.