Service Desk Analyst

About Bharat Business Technology:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

What this job is:

This is a new position created as the team has grown over the last year. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our operations team closes around 600 tickets a month and needs one more person on the desk. Remote within India. The team meets in Chennai once a quarter, travel covered.

In your first few months you will:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Connect remote users to VPN and troubleshoot access issues
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system

Requirements:

• 1+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Working knowledge of Windows 10/11 and basic macOS support
• Valid driver's licence and reliable transportation for travel between sites
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Why work with us:

• Internet reimbursement
• Paid leave
• Accommodation provided
• Gratuity
• Overtime pay

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bharat Business Technology.