Service Desk Analyst

Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. From the Melbourne office, we cover clients within about a two-hour drive and support remote sites through RMM tools.

Bayside Networks is looking for a Service Desk Analyst to join a small, steady team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our team is spread across 6 countries. Headquarters is in Melbourne. Contract role, full-time hours, paid in USD at the end of each month. Core hours overlap with Sydney business hours until mid-afternoon.

Job duties:

• Track hardware inventory and warranty status in the asset system.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Install and update approved software and remove anything unlicensed.
• Connect remote users to VPN and troubleshoot access issues.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Keep ticket notes and time entries up to date.

Qualifications:

• 1+ years of help desk or desktop support experience.
• CompTIA A+ certification or equivalent hands-on experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Pluses:

• ITIL 4 Foundation.
• Network+ or Microsoft MD-102 certification.
• Experience supporting healthcare, legal or manufacturing environments.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Why work with us:

• Company laptop.
• Paid in USD.
• Paid time off.

Applications are reviewed weekly.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayside Networks Pty Ltd.