Senior UX Researcher (Mobile)

Position summary:

We need a Senior UX Researcher (Mobile). This is a full-time position based in Ottawa, Ontario. Our research function is small. This role works across teams, chooses its own methods and is expected to say what the findings mean, not just report them. Mixed-methods research role. You should be as comfortable in a two-hour contextual interview as in a survey dataset. The work is on site and cannot be done remotely.

Key responsibilities:

• Measure usability with SUS, task success rates and time on task
• Handle participant consent, incentives and data privacy
• Maintain a research repository so past work is easy to find
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations
• Plan research studies with clear questions, methods and timelines
• Run moderated interviews, contextual inquiry and usability tests
• Design and analyze surveys in Qualtrics or SurveyMonkey

Qualifications:

• 6+ years of UX or user research experience in a product setting
• Ability to write clear research plans and reports
• Strong interview moderation skills
• Comfort presenting to senior stakeholders
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting

Why work with us:

$124,000-$147,000 a year

• Extended health and dental benefits
• Group RRSP with employer matching
• Three weeks paid vacation to start
• Annual bonus
• Free parking

About us:

Everything runs on a single Rails app and one Postgres database, deployed on Heroku.

We read every application and reply within about a week.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coveport Labs.