Senior User Researcher

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Our office has a quiet floor and a loud floor.

Overview:

Our team is growing and we are hiring a Senior User Researcher. Mixed-methods research role. You should be as comfortable in a two-hour contextual interview as in a survey dataset. You can work from home anywhere in the US. We have no office requirement. Most of our work is async, and meetings are kept short.

What you'll do:

• Present findings to product, design and leadership
• Plan research studies with clear questions, methods and timelines
• Combine behavioral data from analysts with qualitative findings
• Maintain a research repository so past work is easy to find
• Measure usability with SUS, task success rates and time on task
• Build personas, task models and workflow maps grounded in data

Minimum qualifications:

• 7+ years of UX or user research experience in a product setting
• Portfolio or case studies showing how research changed product decisions
• Basic statistics for survey analysis and sample sizes
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting
• Ability to write clear research plans and reports
• Comfort presenting to senior stakeholders
• Hands-on experience with a range of qualitative and quantitative methods

Nice to have:

• Research in healthcare, financial services or other regulated domains
• R, Python or SPSS for quantitative analysis
• Diary studies and longitudinal research

Pay range: $153,000 - $200,000/year. Final offer will depend on experience.

What we offer:

• Health insurance
• 401(k) with 4% match
• 11 paid holidays
• Referral program
• Health savings account (HSA) with employer contribution
• Profit sharing
• Annual bonus

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply with your resume. A cover letter is optional.

No agencies or third-party recruiters, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hernandez Marketplace Inc..