Senior User Researcher, Enterprise

About us

Built in Washington, our document management tool is used by county clerks, title companies and small law offices.

About the role

This is a newly created position. Mixed-methods research role. You should be as comfortable in a two-hour contextual interview as in a survey dataset. The work is on site and cannot be done remotely.

Day to day

• Coach designers and PMs to run their own lightweight research
• Combine behavioral data from analysts with qualitative findings
• Maintain a research repository so past work is easy to find
• Write screeners and recruit participants through User Interviews, Respondent or customer lists
• Handle participant consent, incentives and data privacy
• Measure usability with SUS, task success rates and time on task

You might be a good fit if you

• 5-7 years of UX or user research experience in a product setting
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience
• Ability to write clear research plans and reports
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting
• Portfolio or case studies showing how research changed product decisions

Also helpful

• Diary studies and longitudinal research

Benefits

Expected salary range: $87.50 to $105.50 per hour, plus bonus eligibility.

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• 11 paid holidays

Agencies: please do not contact us about this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Washington Cloud.