Senior User Researcher

More than 300 employees work on the product, from search ranking to fraud detection. Advertising, subscriptions and transaction fees each bring in a significant share of revenue.

Mixed-methods research role. You should be as comfortable in a two-hour contextual interview as in a survey dataset. Canalloft Media needs another Senior User Researcher to run interviews, usability tests and surveys across several product areas. Remote position. Most of the team is in Colombo, but nobody is required to come in. Normal business hours, Monday to Friday, with some flexibility.

Responsibilities:

• Present findings to product, design and leadership.
• Plan research studies with clear questions, methods and timelines.
• Build personas, task models and workflow maps grounded in data.
• Coach designers and PMs to run their own lightweight research.
• Measure usability with SUS, task success rates and time on task.
• Combine behavioral data from analysts with qualitative findings.
• Run moderated interviews, contextual inquiry and usability tests.

Who you are:

• 5+ years of UX or user research experience in a product setting.
• Portfolio or case studies showing how research changed product decisions.
• Ability to write clear research plans and reports.
• Strong interview moderation skills.
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience.

Bonus points:

• Setting up a research ops function.

Why work with us:

Rate: LKR 300,000 - LKR 370,000 per month

• Medical insurance for you and your family.
• Paid leave.
• Life insurance.
• Internet allowance.
• Flexible hours.

Only shortlisted candidates will be contacted.

Candidates must be eligible to work in Sri Lanka.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalloft Media (Pvt) Ltd.