Senior IT Support Specialist

About Teasel Labs:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. We keep recurring meetings to Tuesdays and Thursdays where we can.

About the role:

The Senior IT Support Specialist is the first point of contact for staff with computer, phone, printer and account problems. Fully remote. You can work from anywhere in Poland. Most communication happens in Slack, with short video calls when needed.

What you'll work on:

• Connect remote users to VPN and troubleshoot access issues
• Escalate network, server and application problems to the right team with clear notes
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

Requirements:

• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management
• CompTIA A+ certification or equivalent hands-on experience

Preferred:

• Meraki or Ubiquiti networking gear
• Basic PowerShell scripting

What we offer:

• Private medical care
• Overtime paid
• Annual bonus

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Teasel Labs s.c..