Desktop Support Engineer

Customers include energy companies, utilities and heavy equipment makers.

Overview:

This role opened up because a team member is relocating. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This position supports our Brussels office in person, with occasional travel to smaller sites.

Responsibilities:

Fix printers, docking stations, monitors and conference room AV equipment. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Track hardware inventory and warranty status in the asset system. Install and update approved software and remove anything unlicensed. Keep ticket notes and time entries up to date. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.

What you need:

2+ years of help desk or desktop support experience. Working knowledge of Windows 10/11 and basic macOS support. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. Customer service skills and patience with non-technical users. Experience with Active Directory user and group management. Valid driver's licence and reliable transportation for travel between sites.

Preferred:

Network+ or Microsoft MD-102 certification. Meraki or Ubiquiti networking gear.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Salary range: €2,450 to €3,000 monthly

Pay and benefits:

Pension scheme. 8% holiday allowance. 30% ruling for eligible candidates. Travel allowance.

Relocation support is available for the right candidate.

Candidates must be eligible to work in Belgium.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Vandenberghe Industrie SRL.