IT Support Analyst

Commercial teams support launches with sales, medical affairs and market access.

Job summary

We are creating this position because the workload has grown. As IT Support Analyst at Proizvodstvo Krastev, you'll handle day-to-day IT requests for about 250 employees across two offices. Fully remote. You can work from anywhere in Bulgaria.

Main duties

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Keep ticket notes and time entries up to date
• Track hardware inventory and warranty status in the asset system
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Escalate network, server and application problems to the right team with clear notes
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Connect remote users to VPN and troubleshoot access issues

What you need

• 3+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Working knowledge of Windows 10/11 and basic macOS support
• Valid driver's licence and reliable transportation for travel between sites
• Familiarity with Microsoft 365 admin tasks

Pay: €1,350 - €1,650 per month

Pay and benefits

• Overtime paid
• Remote work allowance

Candidates must be eligible to work in Bulgaria.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Proizvodstvo Krastev EOOD.