Senior IT Support Analyst

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Headquartered in North Charleston, the company has grown since 2002 by acquiring regional IT providers. Founded in 2002, we now have 540 employees.

The role:

The Senior IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern.

Day to day:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Escalate network, server and application problems to the right team with clear notes
• Write and update knowledge base articles for common problems
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Install and update approved software and remove anything unlicensed
• Track hardware inventory and warranty status in the asset system
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Keep ticket notes and time entries up to date

Qualifications:

• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management

Preferred:

• Basic PowerShell scripting
• Experience supporting healthcare, legal or manufacturing environments
• Intune, Jamf or SCCM/MECM
• ITIL 4 Foundation

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Rate: $2,600 - $3,100 monthly

What you get:

• Company laptop
• Long-term engagement
• Paid time off
• Paid in USD

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Westbury Technology Group LLC.