Senior IT Support Analyst

Customers include energy companies, utilities and heavy equipment makers.

Overview

Looking for a Senior IT Support Analyst who wants to stay somewhere for a while. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This position is on site in Brussels.

Day to day

• Track hardware inventory and warranty status in the asset system.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Install and update approved software and remove anything unlicensed.

What you need

• 5+ years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Customer service skills and patience with non-technical users.

Preferred

• Basic PowerShell scripting.
• Meraki or Ubiquiti networking gear.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Perks and benefits

• Pension scheme.
• 25 annual leave days.
• Travel allowance.
• 8% holiday allowance.
• 30% ruling for eligible candidates.
• Bike plan.
• 13th month salary.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Vandenberghe Industrie SRL.