IT Support Analyst

About us

Our youth programs include after-school tutoring, mentoring and an eight-week summer camp.

Position summary

The IT Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. Fully remote. You can work from anywhere in India. Equipment is provided, including a laptop.

In this role you will

• Keep ticket notes and time entries up to date
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Install and update approved software and remove anything unlicensed
• Connect remote users to VPN and troubleshoot access issues

Requirements

• 3-5 years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Familiarity with Microsoft 365 admin tasks
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Compensation and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement
• Overtime pay

We may close this posting early once we have enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ahmedabad Network.