IT Support Analyst - Remote

We are a food service distributor serving restaurants, schools and hospitals. We have been family run since 1984.

Position summary:

The role is new and comes from growth in our client base. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You can work from home anywhere in Pakistan. We have no office requirement. A stable internet connection and a backup power option are required.

Responsibilities:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Escalate network, server and application problems to the right team with clear notes.
• Connect remote users to VPN and troubleshoot access issues.
• Track hardware inventory and warranty status in the asset system.
• Write and update knowledge base articles for common problems.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

What we're looking for:

• 2+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Valid driver's licence and reliable transportation for travel between sites.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.

Preferred qualifications:

• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.
• Basic PowerShell scripting.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation and benefits:

• Medical insurance.
• Provident fund.
• Paid leave.

Please submit your CV in English.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hyderabad Supply Co..