Desktop Support Technician, Remote

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Started by a former school district network admin in 2019, the business has grown almost entirely through referrals. Headrace Technology Group is looking for a Desktop Support Technician, Remote to join a small, steady team.

Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Fully remote. You can work from anywhere in the US. Communication happens mostly in Slack and short video calls.

Key responsibilities:

• Escalate network, server and application problems to the right team with clear notes.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Install and update approved software and remove anything unlicensed.

Qualifications:

• 2+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Valid driver's license and reliable transportation for travel between sites.
• Working knowledge of Windows 10/11 and basic macOS support.
• CompTIA A+ certification or equivalent hands-on experience.

Headrace Technology Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: $30.00 - $34.00 per hour

Expected hours: 40 per week

Benefits:

• Disability insurance
• Paid training
• Weekly pay
• Vision insurance
• 401(k) matching

Schedule:

• No weekends
• Monday to Friday
• 8 hour shift

Experience:

• IT Support Specialist: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Headrace Technology Group.