Senior IT Support Specialist

Enterprise clients outsource service desk, end-user support and data center operations to us under multi-year contracts.

Job summary:

Stonepeak IT has an opening for a Senior IT Support Specialist. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You can work from home anywhere in the US. We have no office requirement.

Responsibilities:

• Install and update approved software and remove anything unlicensed.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

Required qualifications:

• 7+ years of help desk or desktop support experience.
• CompTIA A+ certification or equivalent hands-on experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Valid driver's license and reliable transportation for travel between sites.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay range: $43.50 - $48.50/hr. Final offer will depend on experience.

Why work with us:

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid sick leave.
• Referral program.
• Tuition reimbursement.
• Vision insurance.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

A resume is enough to apply. Cover letters are optional.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonepeak IT.