Senior IT Support Specialist

Overview:

The Senior IT Support Specialist is the first point of contact for staff with computer, phone, printer and account problems. Our headquarters is in Aberdeen, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Central time.

Your responsibilities:

• Write and update knowledge base articles for common problems.
• Keep ticket notes and time entries up to date.
• Connect remote users to VPN and troubleshoot access issues.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Escalate network, server and application problems to the right team with clear notes.

Requirements:

• 5+ years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Preferred:

• Meraki or Ubiquiti networking gear.
• Network+ or Microsoft MD-102 certification.
• Intune, Jamf or SCCM/MECM.

Perks and benefits:

Compensation: $2,450 - $3,300/month

• Flexible hours.
• Annual rate review.

A bit about us:

Outsourced CFO work is a growing part of the practice, especially for startups and medical groups. The firm runs on CCH Axcess, Caseware and a client portal for document exchange.

Applications are reviewed on a rolling basis.

We may close the role early, so do not wait too long to apply.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Russo Tax Services LLC.