Senior IT Support Specialist

Delivery centers in Michigan and overseas support large implementation programs. Consultants are staffed across industries early on, then specialize after a few years.

Position summary:

We are adding a Senior IT Support Specialist to our End User Services team. Our End User Services team closes around 600 tickets a month and needs one more person on the desk. Hybrid: two days in the office in New York City, the rest from home.

Main duties:

• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Track hardware inventory and warranty status in the asset system.
• Write and update knowledge base articles for common problems.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

What you need:

• Valid driver's license and reliable transportation for travel between sites.
• Customer service skills and patience with non-technical users.
• Ability to lift up to 50 lbs.
• High school diploma or GED required. Associate degree in IT preferred.
• Working knowledge of Windows 10/11 and basic macOS support.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.

Nice to have:

• Intune, Jamf or SCCM/MECM.
• Experience supporting healthcare, legal or manufacturing environments.
• Meraki or Ubiquiti networking gear.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation: $45.00-$52.50 per hour

Why work with us:

• Paid training.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Russetcast Consulting.