Senior IT Support Specialist, Remote

The company:

No call centre and no offshore help desk. When clients call, one of us picks up. We support about 60 local businesses, most within 30 minutes of the office. Founded in 2019, we now have 20 employees. Certification exams are paid for, and passing one comes with a raise.

Our team is growing and we are hiring a Senior IT Support Specialist, Remote. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This role is fully remote within Colombia.

Duties:

• Install and update approved software and remove anything unlicensed
• Keep ticket notes and time entries up to date
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes

What you'll need:

• 5+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Valid driver's licence and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred

Schedule: Weekdays, 7:00 AM to 3:30 PM

Benefits:

Rate: COP 3,800,000 to COP 4,600,000 per month

• Private health insurance
• Payment in USD
• 13th-month bonus

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Escobar Managed Services S.A.S..