Senior IT Support Specialist

About us:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

What this job is:

PS Managed Services is looking for a Senior IT Support Specialist to join a small, steady team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Our team is spread across 17 countries. Headquarters is in San Diego. This is a full-time remote role. We use an employer of record in Israel, so you get a proper employment contract, not a freelance agreement. You will need at least 3 hours of overlap with US Pacific time. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Write and update knowledge base articles for common problems
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Keep ticket notes and time entries up to date
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

Requirements:

• 5+ years of help desk or desktop support experience
• Valid driver's licence and reliable transportation for travel between sites
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• CompTIA A+ certification or equivalent hands-on experience
• Working knowledge of Windows 10/11 and basic macOS support
• High school diploma or GED required. Associate degree in IT preferred

Desirable:

• Meraki or Ubiquiti networking gear
• Network+ or Microsoft MD-102 certification
• Experience supporting healthcare, legal or manufacturing environments

Why work with us:

₪10,000 to ₪12,000 per month

• Home office setup budget
• Equity
• Company laptop
• 24 days paid time off

Shortlisted candidates will hear from us within two weeks.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PS Managed Services.