Senior IT Support Specialist

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Position summary

Moore EdTech is looking for a Senior IT Support Specialist to join a small, steady team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. On site, Chicago.

Your responsibilities

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Keep ticket notes and time entries up to date

Qualifications

• 7+ years of help desk or desktop support experience
• Valid driver's license and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Familiarity with Microsoft 365 admin tasks

Schedule: Weekdays, 7:00 AM to 3:30 PM

What you get

The salary range for this role is $36.00 - $39.50 per hour. This range reflects base salary only.

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Three weeks of PTO to start
• Weekly pay

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Moore EdTech LLC.