Senior IT Support Specialist

About us:

Our crews install and service cell tower equipment, antennas and backhaul for wireless carriers.

About the role:

Our team is growing and we are hiring a Senior IT Support Specialist. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote, open to candidates across Germany. Equipment is provided, including a laptop.

In your first few months you will:

• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Install and update approved software and remove anything unlicensed.

What you bring:

• 5+ years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Valid driver's licence and reliable transportation for travel between sites.
• Experience with Active Directory user and group management.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• CompTIA A+ certification or equivalent hands-on experience.

Preferred qualifications:

• Experience supporting healthcare, legal or manufacturing environments.
• Network+ or Microsoft MD-102 certification.

What you get:

Compensation: €39,000 to €48,000 annually

• Company pension scheme.
• 30 days of annual leave.
• Paid overtime or time off in lieu.

Only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LJW Networks.