Senior IT Support Specialist

The company

Started by a former school district network admin in 2006, the business has grown almost entirely through referrals. Lanternspan IT is a small IT shop: the owner, four technicians and a part-time office manager.

The role

The Senior IT Support Specialist is the first point of contact for staff with computer, phone, printer and account problems. Remote position. Most of the team is in Dubai, but nobody is required to come in.

Main duties

• Connect remote users to VPN and troubleshoot access issues
• Write and update knowledge base articles for common problems
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Required qualifications

• 5-7 years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• High school diploma or GED required. Associate degree in IT preferred
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management

Pluses

• ITIL 4 Foundation
• Network+ or Microsoft MD-102 certification

Schedule: Weekdays, 7:00 AM to 3:30 PM

Pay and benefits

Compensation: AED 6,600 to AED 7,800 per month

• 30 days annual leave
• Tax-free salary
• Medical insurance

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanternspan IT, LLC.