Senior IT Support Specialist

About the role:

Kim Asset Management is looking for a Senior IT Support Specialist to join a small, steady team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Our IT team closes around 600 tickets a month and needs one more person on the desk. The company is based in Omaha, the US. We are a distributed team spread across a few time zones. This is a full-time remote role. We use an employer of record in France, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We ship you a laptop and accessories before your first day.

Your responsibilities:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Connect remote users to VPN and troubleshoot access issues.
• Write and update knowledge base articles for common problems.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.

What we're looking for:

• 6+ years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• Valid driver's licence and reliable transportation for travel between sites.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Working knowledge of Windows 10/11 and basic macOS support.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

What we offer:

• Wellness allowance.
• Public holidays observed per your country.
• Performance bonus.
• Home office setup budget.

Who we are:

Headquartered in Omaha, the company runs operations centres in Nebraska and two other locations. Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across the US. We started in 1984 and have grown to about 8,600 people. Compliance reviews outgoing client email, so expect to write carefully.

Applications are reviewed on a rolling basis.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kim Asset Management.