Senior IT Support Specialist

The company underwrites workers' compensation for small and mid-sized employers. Our claims team handles property and auto claims from first notice of loss through settlement. Most of the office has been here more than ten years. We're looking for a Senior IT Support Specialist to join our team. This is a remote role.

Our IT team closes around 600 tickets a month and needs one more person on the desk. Fully remote. You can work from anywhere in the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Connect remote users to VPN and troubleshoot access issues
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Install and update approved software and remove anything unlicensed
• Keep ticket notes and time entries up to date
• Escalate network, server and application problems to the right team with clear notes

What we're looking for

• 5+ years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Valid driver's license and reliable transportation for travel between sites
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Job Type: Contract, Contract

Pay: $39.00-$47.50 an hour

Expected hours: 15 - 25 per week

Benefits:

• Overtime pay
• Referral program

Schedule:

• Day shift
• 8 hour shift
• No weekends

Experience:

• IT Support Specialist: 3 years (Preferred)

Work Location: Remote

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JG Mutual.