Senior IT Support Specialist

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2000. Our dress code is a company polo and clean jeans. Hollowline has an opening for a Senior IT Support Specialist.

We want someone who stays calm with frustrated users and keeps good notes in the ticket. This role is fully remote within the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Write and update knowledge base articles for common problems
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

You'll need

• 6+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Working knowledge of Windows 10/11 and basic macOS support
• Customer service skills and patience with non-technical users

Job Type: Part-time

Pay: $32.50 - $37.50 per hour

Expected hours: 15 - 25 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Experience:

• IT Support Specialist: 4 years (Required)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hollowline, LLC.