Senior IT Support Specialist

Who we are:

Dentists, insurance agents and law offices make up most of the client list. Clients have the owner's cell number, and the owner still takes the occasional Saturday call. We started in 2019 and have grown to about 16 people.

Our team is growing and we are hiring a Senior IT Support Specialist. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our operations team closes around 600 tickets a month and needs one more person on the desk. You can work from home anywhere in Luxembourg. We have no office requirement. You get a company laptop and a headset before you start.

Main duties:

• Track hardware inventory and warranty status in the asset system.
• Install and update approved software and remove anything unlicensed.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Minimum qualifications:

• 5+ years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• Working knowledge of Windows 10/11 and basic macOS support.
• CompTIA A+ certification or equivalent hands-on experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Pay and benefits:

• Pension scheme.
• 25 annual leave days.
• Bike plan.
• Overtime allowance.
• Travel allowance.
• Home office allowance.
• 8% holiday allowance.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harrowkeep IT S.à r.l.-S.