Senior IT Support Specialist

About us

Clients have the owner's cell number, and the owner still takes the occasional Saturday call. We support about 60 local businesses, most within 30 minutes of the office.

Job summary

We're looking for a Senior IT Support Specialist to join our team. This is a remote role. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, open to candidates across Canada. A quiet workspace and good internet are required.

Duties

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Write and update knowledge base articles for common problems
• Connect remote users to VPN and troubleshoot access issues

You'll need

• 6+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management
• Working knowledge of Windows 10/11 and basic macOS support

Benefits

Rate: $29.50 - $34.00 an hour

• Extended health and dental benefits
• Group RRSP with employer matching
• Three weeks paid vacation to start

If this sounds like a fit, apply with a resume. A cover letter is optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gardenloft IT.