Senior IT Support Specialist

A BIT ABOUT US

More than 260 employees work on the product, from search ranking to fraud detection.

OVERVIEW

We're looking for a Senior IT Support Specialist to join our team. This is a remote role. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This role is fully remote within the US. Clear written English is a must, as the team works across time zones.

WHAT YOU'LL BE DOING

Escalate network, server and application problems to the right team with clear notes. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Track hardware inventory and warranty status in the asset system. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint. Write and update knowledge base articles for common problems. Install and update approved software and remove anything unlicensed.

WHAT YOU'LL NEED

5+ years of help desk or desktop support experience. Familiarity with Microsoft 365 admin tasks. Customer service skills and patience with non-technical users. CompTIA A+ certification or equivalent hands-on experience. Working knowledge of Windows 10/11 and basic macOS support. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

DESIRABLE

Network+ or Microsoft MD-102 certification. Intune, Jamf or SCCM/MECM.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

BENEFITS

Health insurance. 401(k) with a 100% match up to 5%. Paid time off. Tuition reimbursement. Weekly pay.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Foundryhurst Digital.