Senior IT Support Specialist

We serve more than 200,000 people a year through housing, health and education programs. Grant reporting covers dozens of federal, state and private funders, each with its own outcomes. The office closes the week between Christmas and New Year's.

Job summary:

Our Evansville team is growing and we are hiring a Senior IT Support Specialist. Our Desktop Support team closes around 600 tickets a month and needs one more person on the desk. Hybrid: two days in the office in Evansville, the rest from home.

In this role you will:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Keep ticket notes and time entries up to date.
• Write and update knowledge base articles for common problems.
• Install and update approved software and remove anything unlicensed.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Minimum qualifications:

• 5-7 years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Valid driver's license and reliable transportation for travel between sites.

Preferred:

• Network+ or Microsoft MD-102 certification.
• Intune, Jamf or SCCM/MECM.
• Basic PowerShell scripting.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

The salary range for this role is $29.50 - $35.00/hr. This range reflects base salary only.

Benefits:

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Evansville Community Services.