Senior IT Support Specialist

Delivery centres in Balearic Islands and overseas support large implementation programs. We started in 1989 and have grown to about 2,700 people. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

The position:

The Senior IT Support Specialist is the first point of contact for staff with computer, phone, printer and account problems. Our End User Services team closes around 600 tickets a month and needs one more person on the desk. On site, Madrid.

What you'll do:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Escalate network, server and application problems to the right team with clear notes
• Keep ticket notes and time entries up to date
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

Minimum qualifications:

• 7+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Working knowledge of Windows 10/11 and basic macOS support
• Familiarity with Microsoft 365 admin tasks

Nice to have:

• Experience supporting healthcare, legal or manufacturing environments
• Intune, Jamf or SCCM/MECM

Schedule: Weekdays, 7:00 AM to 3:30 PM

Perks and benefits:

• Private health insurance
• Meal vouchers
• Life insurance
• Flexible remuneration plan
• Paid training
• Training budget
• Overtime paid

Relocation support is available for the right candidate.

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consultoría Castro S.A..