Senior IT Support Specialist

Commercial refrigeration for grocery stores and restaurants is a growing part of the business. Our plumbing crews handle new construction, remodels, water heaters, drain cleaning and sewer line repair. We started in 1973 and have grown to about 100 people. We need a Senior IT Support Specialist. This is a contract position based in Milwaukee, Wisconsin.

We want someone who stays calm with frustrated users and keeps good notes in the ticket. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This is an in-person role at our Milwaukee location.

Duties:

• Install and update approved software and remove anything unlicensed.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Track hardware inventory and warranty status in the asset system.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Escalate network, server and application problems to the right team with clear notes.

What you'll need:

• 7+ years of help desk or desktop support experience.
• Valid driver's license and reliable transportation for travel between sites.
• CompTIA A+ certification or equivalent hands-on experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.

Job Type: Contract, Contract

Pay: $32.50 - $37.50 per hour

Expected hours: 20 - 29 per week

Benefits:

• Weekly pay

Schedule:

• Monday to Friday
• 8 hour shift
• No weekends

Experience:

• IT Support Specialist: 3 years (Preferred)

Ability to Commute:

• Milwaukee, WI (Preferred)

Work Location: In person

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clevis Air Conditioning LLC.