Senior IT Support Specialist

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. Founded in 2006, we now have 820 employees.

Job summary:

This role opened up after a team member moved internally. As Senior IT Support Specialist at Chalkscale, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote position. Most of the team is in Barcelona, but nobody is required to come in. Clear written English is a must, as the team works across time zones.

Key responsibilities:

• Track hardware inventory and warranty status in the asset system
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Install and update approved software and remove anything unlicensed
• Write and update knowledge base articles for common problems

Requirements:

• 5+ years of help desk or desktop support experience
• Valid driver's licence and reliable transportation for travel between sites
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support

Schedule: Weekdays, 7:00 AM to 3:30 PM

Perks and benefits:

Compensation: €22,000-€29,000 per year

• Private health insurance
• Overtime paid
• Meal vouchers
• Paid training
• Remote work allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chalkscale.