Senior IT Support Specialist

Mortgage brokers in North Carolina send us loans to underwrite, close and fund. We originate and service equipment loans for construction companies, farms and trucking fleets. Founded in 1969, we now have 100 employees. Our team is growing and we are hiring a Senior IT Support Specialist.

Our IT team closes around 600 tickets a month and needs one more person on the desk. Remote position. Most of the team is in Fayetteville, but nobody is required to come in.

Main duties:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Connect remote users to VPN and troubleshoot access issues

Requirements:

• 7+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Customer service skills and patience with non-technical users

Job Type: Contract

Pay: $66,000-$87,000/year

Schedule:

• 8 hour shift
• Monday to Friday
• Day shift

Experience:

• IT Support Specialist: 3 years (Required)

Work Location: Remote

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Burdock Planning Group LLC.