Senior IT Support Specialist

Position summary:

We are backfilling a position after an internal move. The Senior IT Support Specialist is the first point of contact for staff with computer, phone, printer and account problems. Remote, open to candidates across Greece. You will write a lot of updates, so clear written English is important.

What you'll be doing:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Connect remote users to VPN and troubleshoot access issues.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Qualifications:

• 5-7 years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Perks and benefits:

Compensation: €1,000-€1,300 monthly

• Private health insurance.
• Paid training.
• Flexible remuneration plan.

About us:

We serve more than two million consumer, small business and commercial clients. Operations centres in Athens and two other cities handle deposits, card services and loan servicing. Cash audits are unannounced, and balancing to the penny is expected.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Athena.