Senior IT Support Analyst

About us

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. We started in 2014 and have grown to about 50 people. Our dress code is a company polo and clean jeans.

The position

This is a new role. The team has doubled in size over the past year. As Senior IT Support Analyst at TAK IT, you'll handle day-to-day IT requests for about 250 employees across two offices. Our Service Desk team closes around 600 tickets a month and needs one more person on the desk. This is a full-time remote role. We use an employer of record in Bangladesh, so you get a proper employment contract, not a freelance agreement. You will need to be available during UK office hours, at least until 3:00 PM GMT.

In this role you will

• Connect remote users to VPN and troubleshoot access issues.
• Install and update approved software and remove anything unlicensed.
• Escalate network, server and application problems to the right team with clear notes.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Requirements

• 5+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Familiarity with Microsoft 365 admin tasks.
• High school diploma or GED required. Associate degree in IT preferred.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Compensation and benefits

• Health insurance through our employer-of-record partner.
• Wellness allowance.
• 24 days paid time off.
• Performance bonus.
• Home office setup budget.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TAK IT.