Senior IT Support Analyst

Regional vice presidents oversee clusters of branches in Capital Region of Denmark and neighboring markets. Our managed service programs handle contingent labour for large employers across multiple sites. Most internal hires started as recruiters and moved up.

About the role

We want someone who stays calm with frustrated users and keeps good notes in the ticket. As Senior IT Support Analyst at Sjælland Workforce, you'll handle day-to-day IT requests for about 250 employees across two offices. Fully remote. You can work from anywhere in Denmark. Equipment is provided, including a laptop.

Duties

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Install and update approved software and remove anything unlicensed
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Keep ticket notes and time entries up to date
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

Required qualifications

• 6+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Working knowledge of Windows 10/11 and basic macOS support
• Customer service skills and patience with non-technical users

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

DKK 30,000-DKK 41,000 monthly

Compensation and benefits

• Private health insurance
• Occupational pension
• Parental leave top-up

We are reviewing applications as they arrive, so apply early.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sjælland Workforce.