Senior IT Support Analyst

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Selwyn Manufacturing is an industrial manufacturer with 8,600 employees and plants in eight countries.

Overview

As Senior IT Support Analyst at Selwyn Manufacturing, you'll handle day-to-day IT requests for about 250 employees across two offices. The company is based in San Diego, the US. We are a distributed team spread across a few time zones. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need at least 3 hours of overlap with US Pacific time.

In this role you will

• Write and update knowledge base articles for common problems.
• Track hardware inventory and warranty status in the asset system.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Keep ticket notes and time entries up to date.
• Escalate network, server and application problems to the right team with clear notes.

Qualifications

• 5+ years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Familiarity with Microsoft 365 admin tasks.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Valid driver's licence and reliable transportation for travel between sites.
• High school diploma or GED required. Associate degree in IT preferred.

Preferred

• ITIL 4 Foundation.
• Basic PowerShell scripting.

$37.00 - $44.00 p/h

Compensation and benefits

• Flexible hours.
• Long-term engagement.
• Company laptop.

Applications close when we find the right person.

You must have the right to work in New Zealand.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn Manufacturing.