Senior IT Support Analyst

Based in Sylhet, Roy Technology Group also runs a small colocation rack for clients who want local backups.

Job summary:

We are creating this position because the workload has grown. As Senior IT Support Analyst at Roy Technology Group, you'll handle day-to-day IT requests for about 250 employees across two offices. You can work from home anywhere in Bangladesh. We have no office requirement.

What you'll be doing:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Connect remote users to VPN and troubleshoot access issues
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

About you:

• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management
• CompTIA A+ certification or equivalent hands-on experience
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Benefits:

Pay: BDT 41,000 - BDT 51,000 per month

• Medical insurance
• Provident fund
• Paid leave
• Overtime pay
• Two bonuses a year

Candidates must be eligible to work in Bangladesh.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Roy Technology Group Ltd..